Terms of Service

Company details: Kilwhiss Group Limited, registered in Scotland under company number SC886888, operates this website. Registered office: Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR (correspondence only; no customer visits).

1. Agreement and scope

These terms apply with the accepted proposal, statement of work and any support or data-processing schedule. The project-specific document defines deliverables, access, assumptions, responsibilities, timetable and charges and takes priority where documents conflict.

2. Customer authority and responsibilities

The customer must have authority over the tenant and data in scope, provide accurate information, nominate approvers, maintain suitable Microsoft licensing, review recommendations and protect credentials. The customer remains responsible for business decisions and systems outside the agreed scope.

3. Reviews and recommendations

Assessments reflect the configuration and evidence available at the time. Secure Score and other tools support professional judgement but do not measure every risk or guarantee protection, compliance or a particular outcome.

4. Changes and remediation

No tenant change is made without agreed authority. Remediation work should define change, testing, rollback and approval arrangements. Supplier changes, licence restrictions and customer dependencies may affect delivery.

5. Copilot and AI

Copilot readiness addresses Microsoft tenant prerequisites, permissions, data exposure and governance within the agreed scope. It is not legal advice, regulatory approval, certification or a guarantee that AI use is compliant or error-free.

6. Managed services

Managed coverage, hours, response targets, exclusions and reporting are those stated in the order. Unless expressly contracted, the service is not a 24/7 security operations centre, emergency incident-response service or unlimited end-user helpdesk.

7. Licensing and third parties

Microsoft licences, add-ons and third-party subscriptions are separate unless stated otherwise. Third-party services have their own terms, availability and security responsibilities.

8. Fees, intellectual property and termination

Fees, VAT, deposits and payment dates are stated in the proposal. Each party retains its pre-existing materials. Project-specific rights and termination arrangements are defined in the accepted agreement; completed work and committed third-party costs remain payable.

9. Liability

Nothing excludes liability that cannot lawfully be excluded. Other exclusions and financial limits are governed by the accepted agreement and applicable law. Customers should maintain suitable continuity arrangements and insurance.

10. Contact

Questions may be submitted through the contact page. Governing law and jurisdiction are those stated in the contracting documents and applicable consumer law.